Support
Help and contact
Questions, problems or ideas about DCC Clock? Email us. A person reads every message.
Please tell us the device model, its system version (for example Android 13 or iOS 16.7) and what you expected to happen. We usually reply within a few working days, in Finnish, Swedish or English.
Common questions
Which devices does DCC Clock work on?
Android phones and tablets, iPhones and iPads, including many older models. The minimum versions will be listed on each store page at release. During testing we use a 2021 Samsung Galaxy, an iPhone 8 (iOS 16) and an iPad.
Should the device stay on the charger?
Yes. DCC Clock is designed to run all night with the screen on, so keep the device plugged in. The night setting dims the display to save power and avoid disturbing sleep.
Does DCC Clock need an internet connection or an account?
No. It works fully offline, and there is no sign-in.
How do I move my own occasions to another device?
Export a backup file from the settings, move the file to the new device and import it there. The file is yours. We never receive it.
Why don't I see name days?
Check the calendar settings: the calendar tradition is chosen separately from the display language. Finnish name days are available now; other countries' calendars will follow.
Can I join the test group?
Possibly. The pilot is small for now. Write to support@dcclabs.net and tell us which device you'd use.
Company
- Publisher
- DCC Data Communications Consultants Oy
- Business ID
- 1094668-4
- Location
- Espoo, Finland
- support@dcclabs.net